Privacy Policy

Ceramic Pro Markham

At Ceramic Pro Markham (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (https://ceramicpromarkham.com/) or interact with us for services like auto detailing, paint protection, and ceramic coating. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following personal information:

• Contact Details: Name, email address, phone number, and mailing address.
  
• Vehicle Information: Details about your vehicle relevant to the services requested (e.g., make, model, service preferences).

   

b. Non-Personal Information

We may collect non-personal data such as:

• Browser type and version.
  
• IP address and device information.
  
• Browsing patterns and activities collected through cookies and analytics tools.

   

2. How We Use Your Information

We use your information for purposes including:

• Responding to your inquiries and booking service appointments.
  
• Providing quotes and information related to automotive detailing and protection services.
  
• Sending transactional emails, including appointment confirmations, updates, and service reminders.
  
• Personalizing your experience on our website.
  
• Sending promotional communications if you have provided consent.
  
• Improving our website and services through analytics and user feedback.

   

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers: Vendors assisting with marketing, website hosting, or analytics.
  
• Legal Authorities: If required by law or to protect our rights and property.

   

4. Advertising and Cookies

We use cookies and similar technologies to:

• Enhance your browsing experience.
  
• Gather insights into website usage and customer preferences.

   

Third-Party Analytics: Services like Google Analytics may collect information through cookies to help us optimize our website performance.

Opt-Out Options: You may manage cookie preferences through your browser settings or opt out of tracking through the Digital Advertising Alliance of Canada’s opt-out page.

5. Data Security

We take appropriate security measures to protect your personal information, including:

• SSL encryption for secure communications.
  
• Regular website monitoring and updates.

   

6. Your Rights and Choices

You have rights regarding your personal information, including:

• Access and Update: Request to view or update your personal information.
  
• Withdraw Consent: Opt-out of marketing communications at any time by clicking “unsubscribe” in our emails.
  
• Data Deletion: Request the deletion of your personal information, subject to any legal obligations.

   

To exercise your rights, please contact us at info@ceramicpromarkham.com.

7. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations.

8. Children’s Privacy

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Ceramic Pro Markham
50 Doncaster Ave. #9, Thornhill, ON
Phone: 647-699-3860
Email: info@ceramicpromarkham.com